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Human Resources Services Specialist
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Competencies
Experience in processing leaves of absence, severance, payroll adjustments, and employee data management.
Proficient in updating and correcting employee data, processing customer transactions, and verifying information.
Handled travel coordination, petty cash, office supply procurement, and calendar management.
Provided consecutive interpretation for medical, legal, and emergency cases in Spanish and English.
Coordinated deliveries, processed warranties, and managed order requests across regions.
Education
Languages
Summary
Experienced in HR operations, customer service, administrative support, and bilingual interpretation, with a proven track record in managing complex processes in multinational environments.
Key Achievements
- Managed leave of absence, severance, and payroll processes for multinational employee base at Estee Lauder Companies
- Handled diverse responsibilities across HR operations, customer service, and administrative roles, demonstrating role progression and skill diversification
- Provided bilingual medical and legal interpretation, supporting cross-language communication in emergency and legal contexts
Experience
Human Resources Services Specialist
Leave of Absence processing for Canada and US, Process separation related to Recovery Program for Canada, This includes severance letters case and separation for all employees under PRGP recovery program, Change in payroll US, Handle all Canada accruals and severance agreements and Involuntary...
Human Resource Customer Service Assistant
Update and correct employee’s data in tools such as Salesforce and Oracle, Process separations and separation letters for employees, Analyze vacation accruals and Leave of absences
Merchant Services Coordinator
Create user and passwords for new customers to access portal, Reset passwords for the use of the portal, Send welcome documentation to new customers, Verify and confirm transactions for new customers
Administrative Assistant
Coordinate work related trips, Manage small petty cash, Purchase office supplies
Coordinator - Shared service
Process orders in Oracle and manage case requests by regions in Europe, Process credits for different brands such as TDK, Imation, Memorex and IBM, Process warranties, Price protection, and Drop shipments, Process warranties to end users and wholesale customers
Operations
Coordinate deliveries at different ports such as free zones, Manzanillo, Colon and Panama Ports, Purchase Operations Team Lead, Quality assurance inspector, Supervise all the necessary documents required for delivery
Spanish to English and vice versa medical and legal interpreter
Consecutive medical, legal and 911 emergency interpreter of Spanish to English vice versa, Insurance interpreter and basic customer service calls
Spanish to English and vice versa medical and legal interpreter
Consecutive medical, legal and 911 emergency interpreter of Spanish to English vice versa, Insurance interpreter and basic customer service calls
Telemarketer sale representative
Sales and customer service representative
Bilingual receptionist
Receive and make outbound calls, Customer service and manage agenda for Managers