Experienced in HR operations, customer service, administrative support, and bilingual interpretation, with a proven track record in managing complex processes in multinational environments.
Experience in processing leaves of absence, severance, payroll adjustments, and employee data management.
Proficient in updating and correcting employee data, processing customer transactions, and verifying information.
Handled travel coordination, petty cash, office supply procurement, and calendar management.
Provided consecutive interpretation for medical, legal, and emergency cases in Spanish and English.
Estee Lauder Companies
Leave of Absence processing for Canada and US, Process separation related to Recovery Program for Canada, This includes severance letters case and separation for all employees under PRGP recovery program, Change in payroll US, Handle all Canada accruals and severance agreements and Involuntary...
Estee Lauder Companies
Update and correct employee’s data in tools such as Salesforce and Oracle, Process separations and separation letters for employees, Analyze vacation accruals and Leave of absences
ITS PTY
Create user and passwords for new customers to access portal, Reset passwords for the use of the portal, Send welcome documentation to new customers, Verify and confirm transactions for new customers
Imation Latin America
Coordinate work related trips, Manage small petty cash, Purchase office supplies
High School Diploma
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Gatun Overseas Suppliers
Coordinate deliveries at different ports such as free zones, Manzanillo, Colon and Panama Ports, Purchase Operations Team Lead, Quality assurance inspector, Supervise all the necessary documents required for delivery
Propio language Services
Consecutive medical, legal and 911 emergency interpreter of Spanish to English vice versa, Insurance interpreter and basic customer service calls
Language Line Services
Consecutive medical, legal and 911 emergency interpreter of Spanish to English vice versa, Insurance interpreter and basic customer service calls
Star Contact
Sales and customer service representative
Intcomex Panamá s.a.
Receive and make outbound calls, Customer service and manage agenda for Managers
