Experienced call center agent with 5 years in customer service and sales, skilled in quality assurance and process improvement, based in Santo Domingo, Dominican Republic.
Delivered excellent customer support, addressing inquiries and resolving issues efficiently.
Engaged in sales activities, promoting products/services and achieving sales targets.
Participated as a QA associate, monitoring calls and ensuring adherence to quality standards.
Demonstrated punctuality and organizational skills in managing call schedules and documentation.