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Customer Service & Operations Supervisor with 5+ years in Food and Retail
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Competencies
Provided personalized attention and resolved customer issues in a high-demand environment
Managed stock levels, organized supplies, and coordinated reordering processes
Handled customer orders and payments efficiently using cash and card methods
Collaborated with kitchen and service team to ensure smooth restaurant operations
Conducted online sales of homemade products via Facebook Marketplace, including customer contact and delivery
Education
Languages
Summary
Experienced in restaurant and retail environments with strong skills in customer service, inventory control, and team collaboration. Proven ability to handle high-pressure situations and manage multiple responsibilities efficiently.
Key Achievements
- Supervised cleanliness and order in restaurant work area, ensuring compliance with standards
- Handled customer orders and communicated with kitchen staff to ensure order accuracy
- Managed inventory and restocked supplies, contributing to efficient restaurant operations
Experience
Moza
Supervisión de la limpieza y orden en el área de trabajo., Toma de pedidos de los clientes y comunicación al personal de cocina., Entrega de la cuenta al cliente y procesamiento del cobro en efectivo o tarjeta., Colaboración con el equipo de cocina., Gestión del inventario y reposición de suministros., Resolución de problemas y quejas de clientes., Atención directa y personalizada a clientes en un ambiente de alta exigencia.
Emprendimiento personal
Realizaba la venta de producto de mermeladas a través de MarketPlace por Facebook, realizaba el contacto virtualmente y entrega personalmente., Me encargaba de control de stock y organización.