Beauty - Housekeeping & Customer Service Supervisor with 8+ years in Hospitality and Retail

Henderson, Nevada, United Statesen

Led housekeeping teams at multiple resorts, improving guest satisfaction and operational efficiency.

Trained staff in inventory management, customer service, and cleaning protocols, reducing errors and increasing team productivity.

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Summary

Dedicated hospitality professional with over 8 years of experience in housekeeping, front desk supervision, and guest services. Skilled in team leadership, training, and operational management to deliver exceptional guest experiences.

Key Achievements

Managed front desk operations, including reservations, guest interactions, and financial transactions, ensuring smooth daily operations.
Supervised guest services at high-profile resorts, consistently achieving positive guest feedback and high cleanliness standards.
Streamlined communication and task assignment processes, enhancing team coordination and service delivery.

Skills

Customer ServiceExpert

Exceptional at engaging guests, resolving issues, and ensuring a positive experience across hospitality settings.

Team Leadership & TrainingAdvanced

Proven ability to lead, train, and motivate teams to meet performance goals and uphold quality standards.

Operations ManagementIntermediate

Experienced in overseeing daily operations, inventory, and workflow organization in hospitality environments.

Communication & Interpersonal SkillsAdvanced

Skilled in engaging with guests and staff to foster positive relationships and ensure clear, effective communication.

Experience

Housekeeping Lead

DSV

2025 - Present

Employee Trainer. Inventory. Customer Service. Cleaning

Housekeeping Supervisor

The Linq Resort & Casino

2024 - 2025

Greetings/Customer Service/Interacting with Guests. Inspect Rooms/Overseeing Staff Performance & Guidance. Paperwork/ DND Walks/Assign Room Sections/ Checking Room Status. Assign Tasks & Goals/ Submit Daily Comprehensive Computer Reports. Mattress Inspections/Cart Inspections/Safety Inspections/Houseman Inspections

Front Desk Supervisor

Hilton Lake Las Vegas Resort & Spa

2023 - 2024

Greetings/Customer Services/Interacting with Guests. Phone Services/Make Reservations/Adjustments/Money Handling. Check & Update with Front Desk Agents & Bell/Valet/Daily Meeting. Filing/Cleaning/Room Inventory with H.K. & Eng.. Adjust Schedule/VIP Rooms/MOD Report/Print & Check Reports/Check Due Outs/ Payments/Refund/Credits/Respond to Survey’s

Supervisor Housekeeping/Front Desk

Hampton Inn & Suites

2017 - 2023

Greetings/Customer Services/Interacting with Guests. Phone Services/Make Reservations/Adjustments/Invoices. Property Walks/Filing/Organizing/Paperwork/Inventory. Order Supplies/Distress/Money Handling/Night Audit/Assign Rooms. Update Out of Order Rooms/Cleaning/Inspect Rooms/DND Walk/Manager Reception