Experienced customer service and team leader with over six years supporting clients and managing team operations, seeking to leverage diverse skills.
Extensive experience handling customer inquiries, issue resolution, and documentation across diverse industries.
Supervised and guided teams, ensuring operational efficiency and goal achievement.
Managed data entry, documentation, and support tasks in office settings.
Assisted with coordinating events, including scheduling, vendor coordination, and marketing.
Resolve and identify customer issues
Gather information to complete files, Document of customer interaction, Working with insurance companies
PASCATECH - SNAPSHEET
Led a team of 20+ members, providing guidance, support, and feedback to ensure team goals were met., Supervised daily operations, ensuring efficient workflows and meeting deadlines., Built and maintained strong relationships with team members, stakeholders, and clients.
CONCENTRIX - AMER SPORTS
Resolve and identify customer issues, Gather information to complete files, Document of customer interaction
L’HERMITAGE SCHOOL
Deliver lessons and provide instruction, Manage classroom behavior and discipline, Administer quizzes, tests, and exams
MANAGEMENT AND INTERNATIONAL BUSINESS
GRAPHIC DESIGN
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Proficient in Microsoft Office, Adobe Photoshop, Salesforce, PowerBI, and Google Workspace for various professional tasks.
QUEIROLO PRODUCTIONS
Coordinate with vendors and suppliers, Create event schedules and timelines, Assist with event planning and marketing
ESVICSAC
Input and update information in databases and spreadsheets., Process expense reports and assist with budget tracking., Support specific projects as assigned by managers or teams.
