Banafo - Customer Service Representative

Demonstrated experience with Excel (Pivot Tables, VLOOKUP, Financial Functions).

Demonstrated experience with Word.

Demonstrated experience with PowerPoint.

Demonstrated experience with Financial Analysis.

Demonstrated experience with Bookkeeping.

Handle inbound customer calls regarding mobile, data, broadband, and mobile money services.. Document customer interactions and update records in the customer management system.. Resolve customer complaints and troubleshoot service-related issues while maintaining high customer satisfaction.. Provide accurate information on AirtelTigo products, promotions, tariffs, and company policies.

Processed and recorded 200+ monthly financial transactions using SAGE (accounts payable, receipts, vouchers), ensuring 100% compliance with internal documentation procedures.. Maintained and reconciled records covering transactions exceeding GHS 500,000 annually.. Managed petty cash withdrawals and bank deposits averaging GHS 20,000 monthly, improving transaction tracking accuracy.. Digitized and reorganized financial filing system, reducing document retrieval time by 30%.

Processed 50+ customer account applications weekly, ensuring full regulatory compliance.. Assisted customers with E-Switch withdrawals and resolved transaction issues, improving customer satisfaction feedback.. Conducted survey of 100+ customers on savings behavior and delivered data-driven presentation to management.

Handled records and financial processes with accuracy and attention to detail.

Assisted customers directly. Resolved inquiries. Maintained a courteous and professional manner.

Built strong communication skills. Managed high volumes of customer interactions. Consistently upheld a positive brand image.