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Competencies
Extensive experience managing customer lifecycle, resolving conflicts, and ensuring satisfaction.
Proficient in managing freight loads, optimizing operational workflows, and ensuring on-time deliveries.
Developed and maintained carrier and client relationships to support business growth.
Provided training and support to new hires, facilitating onboarding and team integration.
Education
Summary
Experienced freight broker and customer service agent with a strong focus on client retention, logistics coordination, and team mentorship.
Key Achievements
- Built and nurtured strong carrier relationships, contributing to load alignment and operational efficiency.
- Utilized business intelligence to propose and implement logistics solutions, enhancing carrier retention.
- Resolved complex logistical challenges in real-time, improving service performance and customer trust.
Experience
FREIGHT BROKER/ADMIN. ASSISTANT
Managed the full sales lifecycle by building and nurturing strong carrier relationships, which directly contributed to load alignment and optimized operational efficiency., Utilized business intelligence and market data to propose and implement efficient logistics solutions, enhancing carrier...
CUSTOMER SERVICE & RETENTION AGENT / MENTOR & TEAM SUPPORT
Played a key role in customer lifecycle retention by proactively addressing client concerns and proposing competitive service bundles, which directly contributed to a reduction in churn rates., Provided high-quality customer support by expertly handling billing inquiries, educating customers on...