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Key Account Manager at Vaco Binary Semantics
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Competencies
Expertise in managing large client portfolios, ensuring satisfaction, retention, and operational efficiency.
Skilled in editing educational and academic content with high accuracy and attention to detail.
Experience in leading editorial teams, streamlining workflows, and motivating teams to meet deadlines.
Proven ability to serve as a single point of contact, ensuring clear communication and issue resolution.
Education
Languages
Summary
Dedicated professional with experience managing Amazon seller accounts, editing educational content, and leading editorial teams. Skilled in communication, quality control, and operational efficiency.
Key Achievements
- Managed end-to-end operations for 20 seller accounts across Amazon platforms, ensuring seamless communication and issue resolution.
- Reduced manuscript errors by 35% through diligent editing and quality checks at Arihant Publication Pvt Ltd.
- Led editorial teams, improving workflow efficiency and ensuring timely project delivery at Vidya Prakashan Mandir.
- Maintained high publishing standards while editing educational content at Nageen Prakashan.
Experience
Key Account Manager
Managed end-to-end operations for 20 business seller accounts (10 Amazon.in & 10 Amazon.com).. Served as the single point of contact for assigned sellers, ensuring smooth communication and issue resolution.. Monitored and improved account health metrics including order defect rate, late shipment rate, and policy compliance.. Assisted sellers with catalog management, listing optimization, and inventory coordination.. Handled order flow, case management, escalations, and resolution through Amazon Seller Central.. Coordinated with internal support teams to resolve technical, operational, and compliance-related issues.. Analyzed seller performance reports and provided actionable insights to improve sales and efficiency.. Built and maintained strong relationships with sellers to ensure long-term business continuity and satisfaction.
English Editor
Editing and quality control of educational content while maintaining publishing standards.
Team Leader
Led and guided editorial teams, improved workflow efficiency, and ensured timely project delivery.
English Editor
Edited academic and educational content with high accuracy and attention to detail.. Reduced manuscript errors by 35% through consistent quality checks.