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Personal Assistant at Greater Orlando Police Station
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Competencies
Proficient in managing schedules, travel arrangements, and office operations to optimize efficiency.
Capable of making sound, business-aligned judgments in dynamic, high-pressure environments.
Skilled in resolving client issues, clarifying complaints, and maintaining positive customer relationships.
Understands and manages own emotions while effectively navigating interpersonal relationships.
Education
Summary
Dedicated professional with extensive experience supporting executive leadership and managing customer relations. Skilled in administration, decision-making, and problem-solving, complemented by a BA in Clinical Psychology.
Key Achievements
- Efficiently managed scheduling, travel arrangements, and administrative tasks for senior leadership, ensuring smooth operations.
- Maintained high standards of decision-making and accountability in a fast-paced executive support role.
- Resolved customer issues promptly at Multichoice, enhancing client satisfaction and retention.
Experience
Personal Assistant to Chairperson & Deputy Chair
General Administrative Duties: Dairy management, scheduling, and prioritizing appointments and meetings.. Coordinate and book domestic and international travel arrangements.. Preparing and reconciling expense reports and invoices.. Manage incoming and outgoing correspondence.. Preparing and formatting documents, presentations, and reports.. Organizing and maintaining physical and electronic filing systems.. Coordinate meeting logistics, agenda, and minute-taking.. Update internal systems and follow up with internal stakeholders on outstanding actions and deadlines.. Division Review and Performance Consolidation: Compile quarterly and ad hoc division review decks using PowerPoint.. Work with internal stakeholders to ensure reviews reflect current data.. Operations and Coordination: Assist in the coordination of executive reporting, performance updates, and management packs.. Interface with various internal stakeholders to streamline executive workflows.. Support planning and execution of forum events, workshops, and quarterly reviews.. Support community-based awareness campaign initiatives.. Assisting in the day-to-day management, coordination, and oversight of the facilities management function within the Forum.. Commercial and Proposal Support: Manage the compilation and submission of high-quality bid documents and commercial proposals in coordination with internal stakeholders.. Maintain and update a central library of proposal templates, capability statements, forum profiles, and statutory documents.. Track community opportunities and support the timely completion of submission deliverables.. Assist in the preparation of presentations and community decks using Microsoft PowerPoint and other platforms.
Junior Personal Assistant
Decision Making: Maintaining standards, practices, policies, and procedures as per business protocol.. Able to make good business-aligned judgment decisions at an operational level.. Accountability: Responsible for all activities linked to my position as an assistant.. Ensure that a structure for escalation of responsibilities is effective.. Responsible for the company's petty cash transactions.. Communication: Maintain the benchmark for transparency and open communication in the business.. Ensure an email response within 24Hours.. Guidance telephonically to assist the team when required within reason.. Documentation: Organize and maintain a physical and electronic filing system.. Prepare, proofread, and edit documents, reports, and presentations.. Data Management: Maintain accurate records, database, and spreadsheets – aligned to board structure and compliance principles.. Travel Arrangements: Book flights, hotels, and rental cars, including travel itineraries – control costs.. Approach with insight and initiate negotiated arrangements with service providers.. Research: Conduct research and provide data-driven insights to support executive decision-making.. Project Management: Assist with special projects, strategic planning, and process improvement.. Reputation Management and Confidentiality: Monitor and maintain executive online presence and reputation.. Handle sensitive and confidential information with discretion. Protect the Executive's time: Screen calls, e-mails, and visitors to ensure executive time is used efficiently.
Inbound Customer Service Consultant
Open and maintaining customer accounts by recording all account interactions.. Resolving product and service problems by clarifying the customers complaints, determine the cause of the problem, explain the best solution for the problem and expediting the corrections or adjustment following up to ensure successful resolution.. Manage large amounts of incoming calls and email.. Keep all records of customer interactions, process customer accounts and file documents received from customer.. Resolve customer complaints via phone and/ or email.. Assist with placement of orders, refunds or exchange.. Persuade customer against cancellations.. Identify opportunities to upsell company products.. Inform customer of deals and promotions.