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Francisco
Customer Service & Sales Specialist with bilingual proficiency in English and Spanish
Video resume
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Competencies
Handled customer inquiries, resolved issues efficiently, and contributed to customer satisfaction.
Conducted outbound and inbound sales efforts, upselling products and increasing revenue.
Fluent in English and Spanish, effectively communicating with diverse customers.
Negotiated rates and managed booking schedules to optimize customer experience and revenue.
Collaborated effectively in fast-paced environments and coordinated booking and customer support activities.
Education
Languages
Summary
Experienced bilingual agent skilled in hotel reservations, customer service, and sales. Fluent in English and Spanish, with strong communication and negotiation skills. Eager to expand expertise into remote dispatching and coordination roles.
Key Achievements
- Assisted customers with hotel bookings via phone and online, ensuring seamless reservations.
- Negotiated rates and upsold rooms, contributing to revenue maximization at Hotel Planner.
- Conducted outbound calls to enhance sales and increase revenue at Do it right S.A. de C.V.
Experience
Bilingual Hotel Reservations Sales Agent
Assisted customers with hotel bookings via phone and online platforms, securing reservations through expert knowledge of hotel services and offerings., Negotiated rates and upsold rooms to increase occupancy and maximise revenue., Coordinated and managed booking schedules efficiently to ensure...
Bilingual Customer Service Representative
Addressed customer service enquires promptly and accurately., Maximized customer satisfaction by efficiently resolving service issues., Contributed to marketing campaigns focusing on customer service, sales, technical support and retention.
Bilingual Sales Representative
Conducted outbound calls to existing customers to upsell products and increase revenue.