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Austin
Hospitality Professional with 10 years of customer service and management
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Competencies
Provided excellent guest assistance and managed guest needs at multiple dining locations.
Possesses comprehensive knowledge of wine, spirits, cocktails, and kitchen operations.
Supervised FOH staff, managed shifts, and coordinated with kitchen teams.
Experienced in using Micros and Toast POS systems for sales reporting and transaction management.
Performed bar setup, garnishing, batching, and general bartender assistance at Cecconi’s DUMBO.
Education
Summary
Experienced in high-volume restaurant settings with a focus on customer service, management, and beverage expertise, working effectively in dynamic environments.
Key Achievements
- Managed FOH staff, overseeing operations and guest experience at Kitchen 24
- Gained comprehensive knowledge of wine, spirits, food, and cocktails
- Handled POS systems including Micros and Toast, and prepared garnishes at Cecconi’s DUMBO
Experience
Barback
Maintain excellent guest experience, Prep garnishes, bar set up and breakdown, Wine and spirit knowledge, Batching, General bartender assistance
Keyholder & Server
Floor manager, Oversight of all FOH staff, Cash drawers management, Managing breaks and labor quotas, Coordination with BOH kitchen managers/leads, Responsible for guests' needs and concerns, Opening and closing responsibilities, Writing daily shift notes, Running sales reports, Reporting...