Austin - Hospitality Professional with 10 years of customer service and management

Medellín, Antioquia, Colombiaen

Managed FOH staff, overseeing operations and guest experience at Kitchen 24

Gained comprehensive knowledge of wine, spirits, food, and cocktails

Published on CazVidVideo interview available

Summary

Experienced in high-volume restaurant settings with a focus on customer service, management, and beverage expertise, working effectively in dynamic environments.

Video Resume

Key Achievements

Handled POS systems including Micros and Toast, and prepared garnishes at Cecconi’s DUMBO

Skills

Customer ServiceAvanzado

Provided excellent guest assistance and managed guest needs at multiple dining locations.

Food and Beverage KnowledgeAvanzado

Possesses comprehensive knowledge of wine, spirits, cocktails, and kitchen operations.

Management & SupervisionIntermedio

Supervised FOH staff, managed shifts, and coordinated with kitchen teams.

POS SystemsIntermedio

Experienced in using Micros and Toast POS systems for sales reporting and transaction management.

Bar OperationsIntermedio

Experience

Barback

Cecconi’s DUMBO

May 2022 - June 2025

Maintain excellent guest experience, Prep garnishes, bar set up and breakdown, Wine and spirit knowledge, Batching, General bartender assistance

Keyholder &amp; Server

Kitchen 24

October 2016 - May 2022

Floor manager, Oversight of all FOH staff, Cash drawers management, Managing breaks and labor quotas, Coordination with BOH kitchen managers/leads, Responsible for guests&#x27; needs and concerns, Opening and closing responsibilities, Writing daily shift notes, Running sales reports, Reporting...