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Atharva
Cloud Support Engineer
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Competencies
Demonstrated experience with Solution Design & Architecture.
Demonstrated experience with Technical Presales.
Demonstrated experience with AI-Native Security Use Cases.
Demonstrated experience with RFP/RFI/RFQ Responses.
Demonstrated experience with Client Engagement.
Education
Summary
Cloud Support Engineer open to new opportunities
Experience
System Engineer (Cybersecurity Presales / Solutions Engineer)
Supported and contributed to high-value cybersecurity proposals (~$75M+ TCV), collaborating in cross-functional war rooms to design integrated, enterprise-scale solutions across multiple service lines.. Delivered responses to 100+ RFPs, RFIs, and RFQs across global markets (US, UK, EMEA, APAC, LATAM, ANZ), covering managed security services, transformation programs, and greenfield/brownfield implementations.. Designed solution architectures and effort estimations for cybersecurity engagements, consistently aligned with delivery feasibility and sales strategy.. Worked across SIEM/SOC, threat detection, incident response, IAM/PAM, cloud security (CNAPP), vulnerability management, endpoint security, and data security to develop enterprise AI security solutions aligned with customer requirements.. Developed reusable presales assets including email templates, elevator pitches, and solution capability decks to accelerate opportunity conversion.. Contributed to GTM discussions and vendor/partner evaluations (e.g., Microsoft Sentinel, Qualys VMDR, Horizon3.ai), supporting next-gen platform adoption and partnership strategies.. Delivered 10+ client demos and solution walkthroughs on enterprise AI platforms (ZenseAI) and cybersecurity tools, showcasing AI-driven security use cases.. Supported Proof-of-Concept (PoC) and Proof-of-Value (PoV) engagements by validating customer use cases, onboarding security data sources, configuring analytics, and demonstrating solution effectiveness.. Contributed to assessment proposals covering both intrusive and non-intrusive assessment approaches based on client requirements and scope for enterprise cybersecurity solutions.. Served as a trusted technical advisor during customer engagements, translating business and security requirements into tailored cybersecurity solution architectures and implementation strategies.
Cloud Support Engineer
Managed AWS infrastructure reliability for 12+ clients, handling over 1000+ incidents with an average resolution time of 2 hours based on client needs.. Configured Grafana dashboards using AWS CloudWatch metrics for 10+ clients, analyzing thousands of data points daily, and improving real-time monitoring by 30%.. Created weekly, monthly, and quarterly reports for premium clients, providing insights during sync-ups and recommending resource right-sizing and cost optimization.