Astrid-Raine - Healthcare and Holistic Wellness Professional with 8+ years of client-focused experience

Expertise in building and maintaining strong client and stakeholder relationships to ensure satisfaction and loyalty.

Proficient in delivering emotional and personal development support using various holistic techniques.

Skilled in managing appointments, billing, and patient records to facilitate smooth healthcare operations.

Proficient in macOS, Microsoft Windows, AWS fundamentals, and healthcare software solutions.

Welcomed and assisted patients, maintaining a professional and organized reception area.. Managed appointment scheduling, billing, and patient record updates to ensure smooth operations.. Coordinated with doctors, departments, and external providers to streamline patient care.. Handled calls, emails, and documentation with confidentiality and adherence to healthcare regulations.. Retrieved test results and ensured accurate, timely communication and referrals.

Delivered holistic emotional support through counselling, consulting, and personal development workshops as a certified Heal Your Life Facilitator.. Applied techniques such as Ho'oponopono, energy healing, and ethno medicine to promote well-being, conflict resolution, and personal growth.. Project administration.. Data integrity management.. Customer service excellence.

Serve as primary point of contact for key accounts, overseeing client relationships and ensuring timely, tailored delivery of solutions.. Build and maintain strong, long-term client and stakeholder relationships, including developers and cross-functional teams.. Manage end-to-end project lifecycles, including scheduling, process tracking, testing, and delivery to meet client objectives.. Drive campaign execution and oversee day-to-day operations to ensure seamless client service.. Ensure adherence to internal procedures, SLAs, and compliance standards across departments.. Manage data integrity, security, and system efficiency by implementing robust data management processes and troubleshooting issues.. Support teams in using data systems effectively while maintaining legal and corporate data standards.. Analyze performance and identify opportunities to grow existing business and exceed sales targets.. Lead problem-solving initiatives, conduct post-issue analysis, and implement continuous improvement strategies.