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Customer Service Rep
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Competencies
Demonstrated experience with Customer Engagement.
Demonstrated experience with CRM Systems.
Demonstrated experience with Complaint Resolution.
Demonstrated experience with Technical Inquiries.
Demonstrated experience with Customer Experience.
Education
Summary
Customer Service Rep open to new opportunities
Experience
Customer Service Representative/ Senior Resource Co-ordinator
Engage with customers over phone calls in a friendly, empathetic and professional manner.. Maintain deep understanding of the company’s programs, services, policies and procedures to provide accurate information and guidance to customers.. Accurately document customer interactions and maintain call history for efficient workflow.. Demonstrate high integrity and commitment to customer satisfaction.. Promote and create awareness of services offered along with using high sales tactics.
Customer Service/ Technical Support Representative
Point of contact for technical inquiries about hardware, software and other designated client products.. Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues.. Preparing complete and accurate work including appropriately notating of accounts as required.. Maintaining broad knowledge of client products, such as smartphones, tablets, computers, and wearables.. Deliver expert customer experience with a smile.
Customer Service Agent
Handling large volume of calls; Following call flow and providing excellent customer service.. Working on multiple screens and systems simultaneously to resolve customer concerns.. Efficient and timely resolution of concerns by providing up to date information regarding enquiries.. Working closely with higher tiers to give prompt solutions.
Short Term Data Entry and Quick Books Assignments
Bank Reconciliations on QuickBooks.. Timely data entry, resulting in smooth workflow.
Additional General Secretary (volunteer)
Creating Reports of daily/ monthly activities for the Central Office.. Taking Minutes of Meetings. Accurate Data Management and reporting any inconsistencies to upper management.. Training of new members through complete onboarding and answering any questions for smooth transition.. Responsible for all office work related activities such as releasing notifications, creating presentations, maintaining up to date records using company database.
Financial Analyst Trainee
Worked with large volume of data and remained organized through the process.. Turned raw data into meaningful form to assist in important decision making.. Maintained records on Excel, ensuring accurate information is recorded to reflect daily activities.