Dynamic inbound sales and retentions advisor with extensive experience in customer service and technical support across various industries.
Expert in handling customer inquiries and resolving issues to enhance satisfaction.
Proficient in leveraging sales techniques to drive revenue and achieve targets.
Skilled in prioritizing tasks effectively to meet deadlines in a fast-paced environment.
Highly adaptable to changing environments and customer needs, ensuring continuous improvement.
CONCENTRIX CVG PTY-LTD- Westway Office Park
Offering devices, accessories, laptops and tablets.. Data and SIM plans. Tracking customer deliveries. Upgrading to latest devices. TV and Broadband. Complaint Handling procedures. Maintenance of productivity as well as adherence. Handling customer enquiries. Send customer agreements(CCAs) to customers to verify acceptance of contract
CONCENTRIX CVG PTY-LTD
SiriusXM USA. Objection Handling. Technical Support. Adding music to vehicles and mobile devices. B2B Sales
WNS GLOBAL SERVICES
British Gas UK Energy Campaign. Smart meter booking appointments. Payment plans. Direct debits. Taking payments securely. Objection handling and complaints
HUNTSWOOD
Boost Energy UK campaign. Smart meter appointment booking. Payment plans. Webchat and emails support. Call listening. Coaching
Matric
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Familiar with using CRM tools to manage customer interactions and data effectively.
OUTWORX CONTACT CENTRE AND BACK OFFICE SOLUTIONS
Data capturing. Administrative support. Refunds. Delivery tracking. CRM Tools