Experienced in digital communication, customer service, and content promotion with a strong ability to manage multiple channels and engage diverse audiences.
Designed and managed digital channels for audience engagement and content promotion.
Handled customer inquiries, provided support, and maintained high satisfaction levels across multiple roles.
Crafted persuasive messaging and managed client interactions to retain and expand customer base.
Managed scheduling, CRM systems, and self-directed workflows to ensure operational efficiency.
Freelance Client & Digital Communications Specialist
Built and managed digital communication channels to engage international audiences, Handled direct customer interactions, inquiries, and support conversations, Created persuasive messaging to promote content and services, Managed scheduling, CRM-style systems, and self-directed workflow, Developed...
ORGANIC BITES - organic bistro
Performed standard serving tasks at an optimal level, Managed inventory and placed orders with Sysco for certain food ingredients and supplies, In charge of opening the restaurant with keys and making sure everything was set for the day ahead.
TED'S - Performance restaurant lounge
Provided guests with information on artists performing at Ted's and the New Young Arts Foundation.
SHIKANY
Gained knowledge on molecular gastronomy and was able to rapidly memorize an intricate menu with frequent changes, Verbalized complicated menu item ingredients, cooking techniques and suggested eating methods when presenting the customer with a dish.
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Fluent in English and Spanish, facilitating diverse client and customer interactions.
LIQS - Cocktail Shots
Able to directly interact with consumers in order to increase demand for LIQS cocktail shots, Learned complete product knowledge and successfully introduced this information to the customer in a friendly, upbeat and professional manner.
CATCH - Trendy Casual Seafood, Miami, FL
Provided a memorable dining experience for guests using my skill, knowledge and personality, Took orders, maintained the dining room, served beverages and helped guest make informed decisions.
LIMA - Peruvian Cuisine, London
Ensured customer obtained excellent service and overall dining experience, Maintained cleanliness in working areas and excellent grooming standards at all times.
Mi Propiedad Privada Miami, FL
Gained extensive knowledge of gourmet Peruvian cuisine, Maintained customer satisfaction in a restaurant with a capacity of 120 including large private and corporate events.
