Arturo - Video Remote Interpreter at VOYCE with expertise in medical and multilingual interpretation

Fluent in English and Spanish, facilitating seamless cross-language communication in professional settings.

Proven ability to lead, train, and optimize team performance in dynamic environments.

Skilled in medical and remote interpretation, ensuring accuracy and high-quality service.

Proficient in MS Office, word processing, and basic Python programming for diverse professional tasks.

Consistently ranked among the top 5% of interpreters based on monthly quality control scores., Received the "FACES OF VOYCE" award twice consecutively for exceptional service and customer satisfaction., Recognized through frequent positive feedback calls from users, highlighting excellent interpretation quality and professionalism.

Promoted from Video Remote Interpreter (VRI) to Instructor in one year based on excellent performance and leadership., Trained over 50 interpreters at multiple levels (L2-L4), improving call accuracy and customer satisfaction., Designed and delivered targeted English instruction to expand the pool of qualified interpreters by 30%., Led live call demonstrations to model best practices, resulting in a 25% improvement in participant performance metrics.

Managed and scheduled a team of over 15 people, reducing scheduling conflicts through optimized shift planning., Led training initiatives that improved team efficiency and reduced cash handling errors., Promoted twice within the organization, rising from cashier to supervisor and finally to manager.