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Bilingual Claims Advisor
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Competencies
Handled medical claims processing utilizing Salesforce and maintained confidentiality and data security.
Provided support via phone and in-person for banking, travel, and insurance services, resolving diverse customer inquiries.
Audited freight bills, worked with EDI systems, and managed logistics contracts to ensure billing accuracy.
Performed data entry and research on customer and claims data across Salesforce, AS400, and logistics platforms.
Taught English at all levels, including TOEFL and TOEIC preparation, enhancing communication skills.
Education
Languages
Summary
Experienced in claims processing, customer support, and data management with a strong background in logistics, banking, and education.
Key Achievements
- Processed medical claims by collecting accurate information and guiding policyholders through procedures at AXA Assistance.
- Audited freight bills to ensure correct discounts and eliminated double charges, improving billing accuracy at Ryder.
- Provided customer support for flight bookings, banking inquiries, and teaching English, demonstrating versatile communication skills.
Experience
Bilingual Claims Advisor
Provide proper procedure on submitting medical claims and the processes involved, Collect accurate information and documents to process a claim, Educate policyholders why their claim is not covered, Knowledge in Salesforce, Identify and escalate priority issues, Route calls to appropriate...
Freight Bill Auditor
The contract is checked with carrier and customer to ensure the appropriate discounts are applied., Contact Customer and Carriers to assist with payment status or question on bills, Confirm that accessorial charges that have been waived in the agreements are not billed., Create cases for corrective...
CSR
Answer Incoming calls, Assist customers with planning and booking flights, hotels, car rentals, Promote flights when on discount, Assist customers with questions or doubts regarding their flight such as time, if any delays, or terminal info etc., Very knowledgeable and confident about the info...
CSR
Inbound/Outbound calls, Resolve Customers banking questions and needs, Transfer of funds, Balance Inquiries, Stop Payments on checks and bill payments. Credit card info. Loan payments info using AS400 platform, Created and followed up Cases. Used AS400 system
English Teacher
Taught all levels of English from beginners to advanced, Gave course for TOEFL and TOEIC