This is my profileContact via CazVid
Arturo
Remote Tech Support Agent
Video resume
Remote Tech Support Agent
•tDetailed-Oriented analytical and competent Information Technology Professional with over 20 years of experience and proven success providing and implementing IT Support at all levels in Large Scale Networks, Project Management Enterprise and Call Center Environments, Call Center Managements, Customer Support Management, rnExchange Messaging Environments, Windows OS, NT Administration, Risk Assessment, System Security and Integrity, Server Clustering, Server Mirroring, Server Backup.
Contact
Jerecuaro, Guanajuato, Mexico
Open to remote
Available on CazVid
Competencies
IT Support & Network ManagementExpert
Delivered technical support and managed large-scale networks, ensuring system stability and performance.
Customer Support & CommunicationAdvanced
Effectively managed customer relations and communicated with executives to meet organizational needs.
System Security & Risk AssessmentAdvanced
Conducted risk assessments and maintained system security and integrity within enterprise environments.
Server Administration & BackupAdvanced
Handled server clustering, mirroring, and backup strategies to ensure data safety and system resilience.
Summary
Experienced IT professional with over 20 years in network management, customer support, and system security, seeking remote support opportunities.
Key Achievements
- Provided and implemented IT support across large-scale networks and enterprise environments
- Managed customer support operations effectively, engaging with customers and executives daily
- Developed expertise in system security, risk assessment, and server management including clustering and mirroring
Skills
IT Support & Network ManagementCustomer Support & CommunicationSystem Security & Risk AssessmentServer Administration & Backup
Published on CazVid - Jul 3, 2025