Armando - Software Engineer with 5+ years in web development and cloud solutions

Extensive experience building interactive web interfaces and single-page applications.

Implemented and managed cloud solutions on AWS, including deployment, scaling, and security.

Participated in sprint planning, daily standups, and iterative development to enhance project delivery.

Designed and optimized relational databases to improve data retrieval and storage efficiency.

Proficient with Git workflows for collaborative software development and code management.

Customer Service: Assisting potential and current customers by answering inquiries about availability, pricing, and features of storage units, all via phone since it was a self-service model., Sales: Actively working to lease storage units, meeting sales targets, and increasing occupancy at the facilities.

Contributed to the establishment of a U.S.-based LLC providing technology training services, including market analysis and strategic location selection., Developed technology training programs tailored to the Colombian market, optimizing financial and operational resources., Collaborated in forging partnerships with educational institutions and strategic suppliers to enhance international service offerings.

Managed daily accounting functions, including A/R, A/P, and bank reconciliations., Prepared and analyzed financial reports to support informed client decision-making., Provided administrative and client support to maintain smooth consultancy operations., Assisted with audit preparation and resolved accounting discrepancies., Collaborated with cross-functional teams to ensure high-quality service delivery., Drafted LLC formation documents and coordinated filings with government entities., Supported internal and external clients with inquiries regarding LLCs and bank accounts.

Resolved issues related to payment processing, shipping, and product disputes in a timely and professional manner., Provided guidance on platform policies, account management, and transaction procedures., Managed customer complaints and escalations, ensuring a high level of satisfaction and retention.

Responded to customer inquiries regarding health insurance policies, coverage options, and claims processing., Processed claims and resolved issues related to billing and coverage discrepancies efficiently., Collaborated with healthcare providers and internal teams to address customer concerns and enhance service delivery.

Delivered exceptional customer service by handling inbound and outbound calls, addressing inquiries related to flight reservations, cancellations, and itinerary changes in both English and Spanish., Provided accurate and timely information regarding flight schedules, policies, and procedures, ensuring a seamless customer experience., Processed flight bookings and modifications, utilizing reservation systems to ensure accuracy and compliance with company policies.