Bilingual professional with over 2 years of experience in dispatch, customer service, and sales, proficient in CRM tools and communication platforms.
Managed customer issues and de-escalated escalated client calls effectively.
Coordinated dispatches for moving crews and scheduled appointments using CRM tools.
Bilingual communication in English and Spanish, facilitating diverse client interactions.
Experienced with Zendesk, Slack, Convoso, Vici, Google Sheets, Smartmoving, and MoveBoard platforms.
Move - Central Inc.
Dispatch crews to their job sites, Schedule movers, Collect payments, Address any customer issues pertaining to their moves
Worldwide Group
Cold calls to Medicare recipients to assist them in switching their insurance providers, Collected their updated information and transferred to an insurance specialist
CCSI
Took escalated client calls from shipping, De-escalated calls and rescheduled Peloton equipment deliveries, Started off as a shipping delivery specialist
GED
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Conducted cold calls to Medicare recipients and set appointments for home builders.