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Sales & Customer Service Specialist with 5+ years in BPO & Telecom
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Competencies
Engaged in outbound calls to generate leads, expand prospects, and initiate sales processes.
Handled inbound inquiries, managed CRM systems, and built rapport to retain customers and resolve issues.
Coordinated compliance requirements with caregivers and healthcare professionals, ensuring adherence to deadlines.
Resolved billing disputes, negotiated payment plans, and retained customers via persuasive communication.
Developed and maintained prospect pipelines to ensure steady sales opportunities and business growth.
Education
Languages
Summary
Experienced bilingual professional specializing in sales, customer service, compliance, and collections within BPO and telecom industries. adept at building client relationships, managing high call volumes, and achieving KPIs.
Key Achievements
- Managed diverse roles across sales, compliance, customer support, and collections, demonstrating adaptability and skill breadth.
- Consistently met and maintained KPIs in high-volume call environments, ensuring quality and performance.
- Effectively handled objection resolution and customer retention, enhancing client satisfaction and loyalty.
Experience
Bilingual Sales Representative
Conducted outbound cold calls to generate new sales opportunities and expand the prospect pipeline., Qualified leads by identifying customer needs, decision-makers, and purchase intent., Scheduled and confirmed sales appointments, ensuring accurate follow-up and handoff., Maintained consistent...
Bilingual Compliance HR Representative
Contacted caregivers and nurses to coordinate annual medical compliance requirements., Managed inbound calls and emails, resolving inquiries accurately and professionally., Maintained detailed daily reports and ensured adherence to compliance deadlines.
Bilingual Customer Service & Retention Agent
Delivered real-time customer support via chat channels., Retained customers attempting to cancel services through effective objection handling., Resolved billing inquiries, explained charges, renewals, and subscription terms.
Bilingual Collections Agent
Managed customer accounts in delinquency by negotiating payment plans and settlements., Processed online and phone payments while ensuring compliance with company policies., Educated customers on loan structures, interest rates, and repayment options., Consistently met collection performance and...
Bilingual Customer Service & Sales Agent
Assisted travelers with ticket purchases and itinerary scheduling., Guided customers through online booking tools to complete purchases independently., Delivered high-quality service while identifying sales opportunities.