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Customer Service & Accounting Professional with 6+ years of financial & client management
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Competencies
Handled inbound calls, resolved disputes, and managed customer inquiries for Google Fiber.
Provided bookkeeping, reconciliations, financial reporting, and tax support for small businesses.
Performed financial analysis, prepared sales and income reports, and supported external audits.
Supervised account portfolios, monitored customer accounts, and managed income recording.
Utilized accounting software and data analysis tools to support financial operations and reporting.
Education
Languages
Summary
Experienced professional with a strong background in customer support, bookkeeping, and financial analysis, adept at managing diverse client and financial portfolios.
Key Achievements
- Managed high-volume inbound customer calls and resolved disputes for Google Fiber
- Provided comprehensive bookkeeping assistance, including invoicing and financial reports
- Supervised technical agents and monitored customer portfolios at Isa Safety Comercial
Experience
Customer Service Representative – Google Fiber
Managed high-volume inbound calls regarding account inquiries, billing issues, and service updates for Google Fiber customers., Resolved customer disputes related to charges and usage, often involving account research and minor financial adjustments.
Freelance Bookkeeper / Accounting Assistant (Part-Time)
Provided part-time bookkeeping and accounting assistance to small local businesses and individual clients., Managed invoicing, reconciled bank statements, and prepared simple profit/loss reports., Tracked expenses, categorized transactions, assisted with year-end financial summaries and supported...
Planning and Monitoring Chief
Responsible for supervising technical agents and customer portfolio monitoring., Presentation of sales reports to management and administrative support.
Accounts Receivable Manager
Responsible for managing the portfolio, customer monitoring, income record on ERP Softland, income reporting to management and supervision of sales team.
Accounting Assistant
Support to the accounting area with analysis of inventory 2021 results, also planning, organizing and helping with physical counting of inventory for 2022.
Accounting Assistant
Implement improvements to the payment checks system, registration to all the accounting cycle into the Quickbooks System, support to the financial reports making process to be introduced to all the donors, helping with files organization and preparing forms to pay taxes., Attending to external...
Accounting Intern
Files organization, attending to external audit requirements and preparing forms to pay taxes.