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Experience
Email Customer Service Representative
Respondedtocustomerinquiriesviaemailinatimelyandprofessionalmanner., Resolvedcustomerconcerns,includingbillingdisputes,ordertracking,andaccount management., MaintainedaccuraterecordsinCRMsystems(Zendesk,Salesforce,HubSpot)., Provideddetailedproduct/serviceinformationandguidedcustomersthrough troubleshootingprocesses., Collaboratedwithinternalteamstoescalatecomplexissuesandimprovecustomer satisfaction.
Customer Service Representative
Assistedcustomersviaemail,chat,andphonewithreservations,claims,andbilling concerns., Developedtrainingmaterialsfornewhires,includingknowledgebasearticlesand email templates., Ensuredhighcustomersatisfactionbyprovidingclearandconciseresponses.
Inbound and Outbound Sale Representative Specialist
Scheduledlegalconsultationappointmentsandprovidedemailsupporttoclients., Maintainedclientconfidentialitywhilehandlingsensitivedocuments., Educatedclientsaboutlegalprocesses,ensuringtheyhadaclearunderstandingof requirements.