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Ariel
Customer Service & Sales Professional with 5+ years in Telecom & Retail
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Competencies
Demonstrated in roles involving direct communication with customers, understanding and addressing needs.
Applied skills in promoting products and services, upselling, and achieving sales targets.
Utilized in resolving customer concerns, troubleshooting issues, and improving processes.
Led teams and trained coworkers, fostering performance improvements and skill development.
Experience with customer relationship management and dispatch software to streamline operations.
Education
Languages
Summary
Multilingual customer service and sales professional specialized in telecom and retail, with proven ability to exceed performance metrics, lead teams, and enhance customer satisfaction.
Key Achievements
- Consistently exceeded revenue quotas through product and service promotion
- Developed strategies reducing customer cancellations by 80%
- Led and trained teams in sales environments, improving team performance
Experience
Customer Service Representative
Boosted sales revenue by skillfully promoting diverse Product or Service options., Entered customer interaction details in Software to track requests, document problems and record solutions offered., Regularly exceeded daily sales and product add-on quotas., Liaised with customers, management and...
Customer Service Representative
Customer Service Representative
Sales Intake Representative
Calling prospects for the lemon law claim process.
Sales Representative
Led my team and provided training and feedback to my coworkers.
Sales Representative
Responsible for design, social media marketing, quotations, and closing sales.