Multilingual customer service and sales professional specialized in telecom and retail, with proven ability to exceed performance metrics, lead teams, and enhance customer satisfaction.
Demonstrated in roles involving direct communication with customers, understanding and addressing needs.
Applied skills in promoting products and services, upselling, and achieving sales targets.
Utilized in resolving customer concerns, troubleshooting issues, and improving processes.
Led teams and trained coworkers, fostering performance improvements and skill development.
Mobilicity Canada
Boosted sales revenue by skillfully promoting diverse Product or Service options., Entered customer interaction details in Software to track requests, document problems and record solutions offered., Regularly exceeded daily sales and product add-on quotas., Liaised with customers, management and...
Vitgin Mobile USA
Capital One USA
CPLG
Calling prospects for the lemon law claim process.
Nrt Bpo
Led my team and provided training and feedback to my coworkers.
Third Year
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