Aran

Bilingual CSR

High call volume contact center for credit unions.. Inbound calls, billing questions, services provided by each credit union, verify by visa, sensitive financial account information.

Bilingual Tier II

Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.. Provide knowledgeable responses to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information.. Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.. Assist caller with filling out online application and submitting it electronically to plan provider for processing.

Inbound call center for debt negotiation program.. Account inquiries, billing questions, payoff quotes, and program related info.

Administrative assistant to contract coordinators

Responsibilities included extensive data entry and assisted with incoming provider contracts.. Requiring accurate and timely data entry into our databases and spreadsheets, extracting reports, and assisting applicants.