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Sales Development Representative with 3+ years in lead generation and client outreach
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Competencies
Utilized cold calling, email outreach, and proactive contact strategies to identify potential clients across multiple industries.
Supervised and coached teams of 11-15 agents, implemented SMART action plans, and improved team performance.
Provided billing support and account management solutions, resolving customer concerns efficiently.
Excelled in proactive communication, lead outreach, and customer interactions to achieve engagement and service objectives.
Analyzed call volumes, response times, and customer satisfaction metrics to identify improvement areas.
Education
Languages
Summary
Proven track record in generating leads, managing customer service teams, and enhancing operational efficiency across diverse industries. Skilled in proactive outreach, team coaching, and data-driven improvements. Adept at building client relationships and supporting business growth through...
Key Achievements
- Generated leads across diverse industries including sourcing, marketing, dental health, construction, and auctions, expanding client outreach.
- Managed team of 11-15 agents at Concentrix, supporting performance enhancement through coaching and analysis of service metrics.
- Successfully assisted customers with billing support and overdue payments for AT&T, ensuring customer satisfaction and retention.
Experience
VA / SDR
Generate leads through cold calling, email, and other outreach methods to connect with potential clients across various companies, such as Auctus Inc. (sourcing industry), BizBoomin (marketing industry), JetDental (dental health industry), Blue View Builders (construction industry), and Showtime...
Ops Supervisor
Managed a team of 11 to 15 agents for CashApp Voice, providing guidance and support to help them meet performance targets and maintain quality standards., Analyzed metrics such as call volume, response times, and customer satisfaction to identify areas for improvement., Created action plans using...
CSR/ C & C
Assisted customers with concerns about their Direct TV service to successfully collect overdue account payments and provide billing support.
CC / Apt. Setter
Contacted homeowners in the US to qualify them for an appointment with a roof inspector and document the calls., If there is any damage, the inspector can assist with their homeowner's insurance.