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Accounts Receivable Specialist with customer service and collection expertise
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Competencies
Provided daily contact and support to customers regarding outstanding invoices and payment methods.
Managed accounts receivable processes, including dispute resolution, payment negotiations, and collection efforts.
Implemented coaching strategies to improve team performance and goal achievement.
Negotiated and secured payments, advised customers on payment methods, and resolved conflicts effectively.
Proficient in MS Word, Excel, and PowerPoint for reporting, documentation, and presentations.
Education
Languages
Summary
Dedicated professional with extensive experience in accounts receivable, dispute resolution, and customer relations. Proven ability to coach teams, negotiate payments, and manage accounts efficiently.
Key Achievements
- Helped coworkers improve their monthly goal achievement through effective coaching.
- Handled dispute resolution and collection calls, ensuring customer satisfaction and payment securing.
- Managed end-to-end employee hiring, onboarding, and staff onboarding processes.
Experience
Accounts receivable
Implemented effective coaching to help coworkers progressively improve by reaching their monthly goals., Solving disputes with customer care and collecting from inbound and outbound calls., Identifying, attracting, interviewing, selecting, hiring, and onboarding employees., Advising customers on...