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Parts Specialist with 5+ years of automotive and supply chain experience
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Competencies
Provided high-level customer support across retail, banking, and automotive sectors, addressing inquiries, resolving issues, and fostering relationships.
Handled sourcing, inventory management, and sales of automotive parts, including specialized components for major engine brands.
Prepared service estimates, work orders, and managed parts sales, improving shop operations and customer experience.
Maintained compliance with safety and operational regulations while conducting delivery and transportation duties.
Fluent in English and Spanish, facilitating effective communication with diverse customer bases and team members.
Education
Languages
Summary
Multilingual professional with over 5 years in automotive parts, customer service, and supply chain roles. Proven ability to manage inventory, provide exceptional client support, and streamline operations.
Key Achievements
- Sourced and sold parts for Freightliner, Caterpillar, Cummins, and Detroit Diesel engines, handling customer inquiries and order fulfillment.
- Led customer service initiatives at Honda and Bank of America, achieving high satisfaction and efficiency in service delivery.
- Managed vehicle maintenance planning and repairs as a Service Writer, improving process efficiency and customer satisfaction while addressing warranty and service needs.
Experience
Parts Counterman
Sourced out parts and supplies by utilizing parts catalogs or computer lookup for both walk-in customers and mechanics., Sold all parts related to Freightliner Trucks including parts for Caterpillar, Cummins, and Detroit Diesel Engines., Filled orders and issued supplies from stock to walk-in...
Relationship Manager
Responsible for heavy customer service and assisted customers in many areas of banking., Provided customers with assistance in processing loan applications, opening new accounts, resolving customer account inquiries and teller transactions., Answer incoming calls regarding bank products., Assessed...
Service Writer
Leader in monthly Customer Service Index (CSI) Goals, Recommend services based on evaluations, Maintenance Service Intervals, and customer requests., Negotiate & Prepare Service agreements & estimates for repairs & services needed., Prepare invoices for services rendered...
Class B Dump Truck Driver
Adhered to all company policies and OSHA/MSHA regulations for safe working procedures and environment., Conducted daily pre-and-post trip inspections with appropriate documentation in adherence with company policies., Planned travel routes in accordance with applicable traffic and bulk cargo...
Service Writer/Parts Sales
Positively contributed to the clients shopping experiences by properly handling all store functioning and personal to meet max sales performance, Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices., Completed all cleaning, stocking...
Stock/Sales
Engaged with customers in a sincere and friendly manner., Completed all cleaning, stocking and organizing tasks in full store area., Built relationships with customers to increase likelihood of repeat business., Completed customer visits by running cash, check, and/or credit card transactions.,...