Antoine - Customer Service and Operations Professional with 8+ years of experience

Tocancipá, Cundinamarca, Colombiaen

Led weekly team meetings at Booking.com to improve performance and operational efficiency.

Managed legal complaints and coordinated with legal teams, enhancing compliance with tourism regulations.

Published on CazVid

Summary

Skilled professional with over 8 years in customer service, sales, and administrative roles across diverse sectors. Adept at team leadership, record management, and ensuring operational compliance.

Key Achievements

Digitized and organized physical records at the Suba District Mayor’s Office, improving accessibility and efficiency.

Skills

Customer ServiceExpert

Provided coaching, team leadership, and conflict resolution to improve customer satisfaction and team performance.

Microsoft Office SuiteAdvanced

Utilized Excel, Word, and PowerPoint for report creation, document management, and presentation in various roles.

Record ManagementIntermediate

Digitized and organized physical and digital records, supporting administrative and operational workflows.

Sales & Customer RelationsIntermediate

Handled sales reports, customer interactions, and service-oriented tasks at Franco Racquet Sports.

Legal & Compliance CoordinationIntermediate

Managed legal complaints and coordinated compliance efforts in the hospitality and tourism sector.

Languages

Spanish(Native)English(Fluent)

Experience

Territory Manager

Franco Racquet Sports

Oct 6 - currently working

Sales report, Calendar management oriented to services, Sales and customer service, Use of Microsoft tools.

Senior Customer Service Representative

Booking.com / IntouchCX

Sept 2021 - Sept 2025

Led weekly team meetings to improve performance and resolve operational challenges., Managed legal complaints related to tourism regulations and coordinated with legal teams., Supervised BPO operations, ensuring compliance with service standards and KPIs., Provided coaching and support to new...

Archive Assistant

Suba District Mayor’s Office

Feb 2013 - Dec 2013

Digitized and organized physical records for improved accessibility and efficiency., Oversaw departmental operations and supported administrative processes., Collaborated with internal teams to streamline document management systems.