This is my profileContact via CazVidAnthony
Customer Service and Sales Specialist with 5+ years in client support and analytics
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Competencies
Provided customer care, technical support, and insurance advice across multiple roles.
Assisted with sales operations, soft collections, and pricing analysis.
Reviewed DSO, pricing information, and account statements to support decision-making.
Taught English using workbooks and study materials at Uditec Santa Barbara.
Utilized Excel, SAP, and Get Paid for data management, reporting, and technical support.
Education
Languages
Summary
Experienced in client support, collections, pricing analysis, and language instruction, with a strong emphasis on problem-solving and technical skills.
Key Achievements
- Supported clients with payments, invoices, and technical issues at Sykes CR and Concentrix
- Reviewed and managed product pricing, order statuses, and customer communications at Smith and Nephew
- Reviewed DSO and managed up to 200 account statements as a Senior Collections Analyst
Experience
Customer Service and Sales
sales and customer care, to help with invoices, payments, tech support, soft collection calls
English Teacher
working with the Interchange workbooks, the study book
Customer Service and Pricing Analyst
reviewing pricing information, order status, availability of products, handling calls and emails through the sales force tool
English Teacher
working with the Interchange workbooks, the study book