Anthony - Heredia Seasonal Back Office Specialist on Site

Experiencia demostrada en Compliance Reviews.

Experiencia demostrada en Compliance Guidance.

Experiencia demostrada en Customer Education.

Experiencia demostrada en Fraud Detection.

Experiencia demostrada en Fraud Pattern Identification.

Conduct compliance reviews aligned with AML regulations and internal policies.. Analyze transactions and customer behavior to identify potential financial crime risks.. Provide compliance guidance and customer education.. Support peer training and complex case resolution.

Investigated fraud cases using transactional, behavioral, and social media analysis.. Identified fraud patterns and trends to minimize financial losses.. Escalated high-risk cases and supported fraud prevention initiatives.

Performed fraud analysis and risk assessments on customer accounts.. Reviewed suspicious activity and supported compliance with banking regulations.

Delivered customer support via phone and web-based platforms.. Maintained high customer satisfaction while meeting performance metrics.

Perform fraud and compliance analysis within a high-volume multinational financial-services environment, applying internal procedures and risk-based judgment.. Review and investigate cases involving suspicious activity, transaction risk, customer information and compliance-related indicators.. Apply AML/KYC principles, transaction monitoring concepts and investigative techniques to support risk mitigation and regulatory compliance.. Identify gaps and opportunities for improvement in processes and workflows, proposing practical changes that make daily operations faster and more efficient.. Provide feedback on operational tools and workflows, helping improve usability, consistency and the effectiveness of case-handling activities.. Collaborate with internal teams while maintaining clear documentation, confidentiality and adherence to established controls.