Anna - Customer Service & Administrative Specialist with 5+ years in logistics and telecom

Johannesburg, Gauteng, South Africaen

Managed delivery tracking and client follow-up, ensuring timely parcel delivery at DSV.

Prepared daily KPI reports and balanced monthly audits to maintain service levels at DSV.

Published on CazVid

Summary

Experienced in client support, logistics coordination, and administrative functions across logistics and telecommunications industries. Proven ability to manage client inquiries, support operational needs, and ensure service quality.

Key Achievements

Handled network problems, billing, and account management for telecom clients at Vodacom.

Skills

Customer ServiceAdvanced

Provided client support through various channels, resolving issues and ensuring satisfaction.

Administrative SupportAdvanced

Generated reports, managed staff documents, and supported departmental operations at DSV.

Communication SkillsExpert

Handled client inquiries and maintained professional telephone etiquette across roles.

Logistics CoordinationIntermediate

Coordinated deliveries, managed inventory, and ensured timely dispatch of goods.

Technical SupportIntermediate

Experience

Customer Service Agent

DSV Transport and Road Logistics

December 2024 - October 2025

Assisting clients to track their delivery status for their parcels, Confirming delivery address details telephonically and via email, Escalating in case of delivery delays, Doing follow up with clients to ensure their parcels are delivered.

Administrative Assistant – Picker and Packer

DSV Transport and Road Logistics

September 2011 - November 2024

Sending of KPI reports on daily basis to ensure that we are still within client service level agreement, Balancing of monthly audit to ensure clients parcels are still accounted for and in good condition inside the vault, Taking delivery instruction from our call centre department to ensure urgent...

Inbound Call Centre

Vodacom Telecommunications

June 2006 - November 2010

Assisting clients with network problems, Handling contract phones billing queries, Activation and deactivation of value-added services per client request, Managing balances on accounts.