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Anna
Customer Service Professional with 6 years in Call Center Industry
Video resume
Bilingual customer service
Bilingual customer servicenQAnTemp trainernHost and administration chargen
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided effective support and assistance to clients in a call center setting.
Training & DevelopmentIntermediate
Conducted training sessions for new hires and team members to improve service quality.
Quality AssuranceIntermediate
Monitored and evaluated agent performance to ensure adherence to quality standards.
Bilingual CommunicationAdvanced
Utilized bilingual skills to assist a diverse customer base effectively.
Summary
Customer service professional with 6 years of experience in call centers, specializing in bilingual support, training, and quality assurance. Adept at enhancing team performance and delivering excellent customer experiences.
Key Achievements
- Progressed from Customer Service Agent to Trainer and QA roles
- Gained bilingual proficiency, enhancing communication with diverse clients
- Developed training and quality assurance skills to improve team performance
Skills
Customer ServiceTraining & DevelopmentQuality AssuranceBilingual Communication
Published on CazVid - Jul 3, 2025