Anitta - Financial Analyst with 5 years of expertise in corporate finance and investment analysis

Performed detailed financial evaluations and scenario analyses to support investment decisions.

Created dashboards and visual reports using Excel and Power BI to communicate complex financial data.

Managed annual budgets and forecasts, ensuring accuracy and alignment with strategic goals.

Supervised and mentored junior analysts, fostering skill development and efficient work practices.

Manage strategic client accounts, ensuring retention and sustained revenue growth., Lead and develop cross-functional teams to maintain service excellence and operational efficiency., Resolve high-priority escalations within 24 hours, consistently exceeding SLA targets., Design and deliver staff training programs to embed best practices in customer service., Optimise CRM usage to track service metrics, enhance responsiveness, and maintain client records., Analyse performance data to identify improvement opportunities and implement solutions.

Increased client acquisition and retention through targeted onboarding and service initiatives., Recruited, coached, and mentored a team of sales agents, boosting sales performance., Implemented KPI monitoring systems, resulting in measurable productivity gains., Developed and facilitated product knowledge sessions to support market expansion., Represented the company at client presentations and industry events, driving brand visibility.

Directed daily operations for large-scale customer service teams, ensuring adherence to quality standards., Conducted performance reviews and implemented coaching strategies to improve service delivery., Managed high-volume customer escalations with diplomacy and efficiency., Organised corporate events, team-building activities, and stakeholder engagement initiatives.