This is my profileContact via CazVidAnibal
Customer Service Specialist with 5+ years in call center operations
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Competencies
Provided comprehensive customer assistance across sectors, ensuring quality and satisfaction.
Utilized CRM systems to document interactions and manage follow-ups efficiently.
Applied industry-specific medical terminology to support patients and clients effectively.
Resolved diverse customer issues, enhancing service quality and client retention.
Managed multiple calls and tasks simultaneously while maintaining high service standards.
Education
Languages
Summary
Dedicated customer service specialist with over 5 years of experience across call centers. Skilled in technical support, appointment setting, and medical terminology. Bilingual in English and Spanish, with proven ability to handle high call volumes, ensure quality, and improve team performance.
Key Achievements
- Delivered high customer satisfaction through effective troubleshooting and queries resolution.
- Handled high call volumes, including technical, appointment scheduling, and medical support.
- Assisted in new employee training and onboarding, improving team performance and communication.
Experience
Customer Service Representative
Delivered exceptional customer service for a variety of clients, ensuring high customer satisfaction levels., Handled a high volume of calls, including troubleshooting, appointment setting, and answering queries., Provided medical depth support, utilizing industry-specific terminology to assist...
Call Center Representative
Managed inbound and outbound calls, scheduling appointments and addressing customer concerns., Performed quality assurance (QA) evaluations to ensure compliance with company protocols., Assisted in the training and onboarding of new employees to improve team performance., Worked with diverse...
Customer Service Representative
Provided comprehensive support to clients, answering inquiries and resolving issues across various sectors, including technical support and medical services., Utilized CRM systems to document customer interactions and follow-up actions., Built long-term relationships with customers through...