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Aniba
IT & Customer Service Representative
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Competencies
Demonstrated experience with CRM Systems: Zendesk, Salesforce, Freshdesk.
Demonstrated experience with Live Chat Platforms: Intercom, HubSpot, Tidio.
Demonstrated experience with Phone Systems: RingCentral, Five9, Dialpad.
Demonstrated experience with Productivity Tools: Microsoft Office Suite, Google Workspace.
Demonstrated experience with Zendesk.
Education
Summary
IT & Customer Service Representative open to new opportunities
Experience
IT & Customer Service Representative
Handle high-volume inbound and outbound calls to assist real estate agents and brokers.. Provide technical troubleshooting and IT support for internal software issues.. Respond to live chat and email inquiries efficiently, ensuring timely resolutions.. Utilize CRM tools to track customer interactions and follow up as needed.. Assist clients with account access, listings, and real estate data updates.
Sales Associate
Delivered exceptional customer service to high-profile clientele.. Assisted customers with purchases, returns, and inquiries in a fast-paced retail environment.. Resolved customer complaints and provided solutions to enhance their shopping experience.. Maintained store organization and merchandise stocking.
Data Entry Specialist
Accurately entered patient allergy and medical office data into the system.. Managed patient records, scanned, copied, and filed essential documents.. Ensured data integrity and compliance with HIPAA regulations.
Sales Associate & Online Order Specialist
Managed online order fulfillment and Amazon return processing.. Provided live customer assistance both in-store and over the phone.. Assisted in problem resolution regarding orders, returns, and product availability.
Administrative Intern
Organized case files and correspondence documents for the department.. Assisted with data entry and administrative support to streamline operations.
AI Training Specialist
Perform AI training and evaluation tasks designed to assess advanced language models across realistic, multi-step user scenarios.. Develop detailed prompts and personalized task scenarios to evaluate AI reasoning, instruction following, accuracy, and tool-use capabilities.. Test AI systems using connected applications and structured workflows, identifying reasoning failures, inconsistencies, and areas for model improvement.. Evaluate model responses against task requirements and provide clear, structured feedback to support AI quality and performance.. Work within detailed project guidelines and quality standards while independently managing remote AI evaluation workflows.. Utilize strong written communication, analytical reasoning, research, and technical troubleshooting skills to complete complex AI-training assignments accurately.