This is my profileContact via CazVidAngie
Customer Service Specialist with 5+ years in retail and telecom
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Competencies
Delivered comprehensive support via phone, email, and chat, resolving customer issues promptly.
Facilitated clear and effective communication with customers, colleagues, and management.
Assisted customers with deposits and withdrawals, guiding through Bitcoin-based financial services.
Prepared desserts and managed food service responsibilities at the cafeteria environment.
Participated in training employees and collaborated with teams to improve service delivery.
Education
Languages
Summary
Experienced customer service agent with over 5 years providing support across banking, betting, and entertainment sectors. Skilled in technical assistance, communication, and customer satisfaction. Proven ability to handle complex inquiries and foster positive interactions.
Key Achievements
- Handled diverse customer inquiries across multiple industries including banking, betting, and entertainment.
- Provided technical assistance for Bitcoin transactions and managed escalation procedures for bet discrepancies.
- Enhanced customer experience by guiding users through complex account management and service procedures.
Experience
Customer Service Agent
Taking calls., Providing general information about roadside accounts., Updating details such us: billing, profile information, make upgrades or downgrades, and etc., Replaying emails with similar concerns., Handling roadside complaints via email and making outbound calls to provide outcomes.
Customer Service Agent
Taking calls., Providing general information about betting accounts., Guiding customers on how to deposit or withdraw money through bitcoin., Making escalations to correct bet results., Providing customer service via chat., Providing customer service via email.
Customer Service Agent
Providing customer service for AT&T company over the phone.
VIP Operator
Attended customers and guided them to the movie room in the cinema., Sold VIP food and received movie tickets., Cleaned the facilities.
Multifunctional Operator
Showed customers the food merchandise., Taught employees about the business., Prepared desserts and cakes., Paid bills and ordered products.