Lorena - Sales Professional with proven record of exceeding targets and client retention

Bogotá, Bogota D.C., Colombiaen

Managed full retail sales process at Kenzo Jeans, improving product visibility through merchandising strategies.

Consistently achieved sales objectives at Sutherland, surpassing quotas by 70% through tailored solutions and negotiations.

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Summary

Experienced in driving sales, enhancing customer experience, and developing retention strategies. Skilled in negotiation, inventory management, and visual merchandising, with a proven track record of exceeding goals.

Key Achievements

Reduced customer churn by 10% at Sutherland by developing effective retention and loyalty strategies.

Skills

Customer AdvisoryExpert

Provided personalized customer service and tailored product recommendations in retail and telecom environments.

Sales NegotiationAdvanced

Negotiated deals, closed sales, and met targets, including exceeding sales quotas by 70% at Sutherland.

Customer RetentionAdvanced

Developed strategies to enhance customer loyalty and reduce churn, notably decreasing loss rates at Sutherland.

Inventory & Cash ManagementIntermediate

Handled inventory optimization and cash register operations at Kenzo Jeans, ensuring stock availability and transaction accuracy.

Experience

ASESORA COMERCIAL

KENZO JEANS

2022 - 2023

Gestión completa del proceso de venta al por menor, incluyendo la asesoría personalizada y el cierre efectivo de ventas, Optimización del inventario y manejo de caja, asegurando la disponibilidad de productos y la precisión de transacciones diarias, Implementación de estrategias de merchandising...

AGENTE COMERCIAL

SUTHERLAND

2023 - 2024

Gestión de portafolios de clientes de T-Mobile, alcanzando consistentemente los objetivos de ventas a través de la identificación de necesidades y la oferta de soluciones personalizadas., Estrategia, negociación y cierre de ventas superando cuotas de ventas en un 70%, Estrategias de retención y...