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Customer Expert at Teleperformance
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Competencies
Exceptional ability to address customer needs with empathy and effective communication, ensuring satisfaction.
Skilled in troubleshooting digital and account security issues across multiple platforms.
Strong aptitude for diagnosing issues and implementing effective solutions promptly.
Fluent in Spanish, English, and Portuguese, facilitating seamless support across diverse users.
Experience in administrative tasks, enhancing organizational efficiency.
Education
Languages
Summary
Dedicated customer support professional with extensive experience in technical troubleshooting, account recovery, and digital security for global platforms. Bilingual in Spanish, English, and Portuguese, committed to delivering empathetic and effective solutions.
Key Achievements
- Provided trilingual technical support for Meta/Facebook users, enhancing customer satisfaction.
- Recovered multiple accounts and resolved security issues, reducing incident resolution time.
- Handled digital fraud cases, ensuring user safety and trust.
- Supported troubleshooting and incident resolution, improving overall user experience.
- Demonstrated proactive problem-solving and empathetic communication skills.
Experience
Customer Expert trilingual
Atención y soporte técnico trilingüe (español, inglés y portugués) para usuarios de Meta/Facebook. Recuperación de cuentas y soporte en casos de seguridad digital y fraude. Resolución de incidencias técnicas: accesos, códigos de verificación y restablecimiento de contraseñas. Orientación al usuario en el uso de herramientas y navegación de la plataforma. Manejo de múltiples casos simultáneos en entornos de alta demanda. Comunicación efectiva y empática, garantizando calidad en el servicio y cumplimiento de SLA