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Field Deployment Lead
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Competencias
Experiencia demostrada en SAP HCM.
Experiencia demostrada en Business–IT Leadership.
Experiencia demostrada en Customer Success.
Experiencia demostrada en HR Transformation.
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Field Deployment Lead buscando nuevas oportunidades
Experiencia
Field Deployment Lead
Standardized payroll operations for 13,000 employees across 6 legal entities by leading the regional rollout of SAP's Global Payroll Framework across Colombia, Argentina, Mexico, and Brazil, reducing operational complexity and enabling a scalable payroll operating model.. Managed a cross-functional team of 15 country SMEs and Deployment Leads while working with a global delivery organization of 68 professionals across 12 countries and time zones, ensuring consistent execution, business–IT alignment, and successful delivery of a complex regional payroll transformation.. Acted as a trusted advisor to HR and business leaders, driving organizational change, stakeholder alignment, and business adoption to accelerate the implementation of SAP-standard payroll processes across multiple countries.. Reduced total cost of ownership by standardizing payroll operations, consolidating 5 outsourced payroll providers, and replacing 4 third-party integrations with SAP standard functionalities, simplifying vendor management and improving operational efficiency.
WH H2R Payroll Support Manager
Directed a three-leader organization of 38 resources (26 direct employees and 12 contractors), owning end-to-end payroll sustainment operations and integration services across North and Latin America, spanning SAP and non-SAP environments.. Delivered 40 value-generating initiatives, achieving USD 3.5M in cost savings and a reduction of 55 FTEs through process optimization, automation, and operational redesign.. Supported the implementation of SAP roadmap releases impacting 11K employees across 15 companies in 12 countries, ensuring seamless adoption and business continuity across complex multi-country operations.. Served as a point of contact and advisor to business stakeholders, ensuring alignment with the long-term SAP roadmap strategy.
WH H2R Payroll DevOps Lead
Directed the SAP payroll operations across North and Latin America, leading an organization of direct, indirect, and contractor resources with full accountability for service performance and stakeholder experience.. Introduced an agile delivery model to strengthen collaboration and alignment with business and technical stakeholders, improving execution consistency and enabling faster, more coordinated service delivery.. Redesigned the operating model from a fixed-scope support structure to a cross-functional service organization, reducing average resolution time from 210 to 45 days in average and significantly improving responsiveness and customer experience.. Standardized regional support by consolidating three operating models into a single scalable framework. Established clear accountability structures and streamlined service governance, achieving a 4.8/5 customer satisfaction score.. Strengthened organizational capability through a structured knowledge-sharing and talent development model, enhancing service effectiveness, responsiveness, and team engagement, achieving a 92/100 manager effectiveness index and an engagement index of 90/100.. Developed 3 new managers for the organization.
Payroll DevOps Analyst
Ensured compliance with business and regulatory requirements by supporting SAP Payroll operations for the United States and Canada through application maintenance, functional enhancements, and operational support.. Led the transition of payroll support operations from Houston to Bogotá, ensuring a successful service transition through close coordination with business and IT stakeholders, effective change management, and adoption of the new operating model.. Designed and implemented a standardized deployment process for SAP Payroll Support Packages upgrade across the Western Hemisphere, aligning technical and business requirements to reduce implementation errors, minimize operational risks, and improve deployment quality.
SAP HCM Consultant
Led large-scale SAP HCM transformation and upgrade programs across the retail and education sectors, delivering complex implementations within multi-entity environments.. Successfully implemented SAP HCM solutions supporting more than 18,000 employees across 11 legal entities and three payroll structures.. Executed SAP-to-SAP migrations and system upgrades, ensuring successful go-lives, business continuity, and improved system performance through strong technical and functional expertise, stakeholder coordination, and business-aligned solution delivery.
SAP HCM Consultant
Built a strong foundation in SAP HCM consulting by leading multi-country HR and payroll initiatives across the Andean region within complex regulatory environments. Ensured alignment between local statutory requirements and global corporate standards, delivering stable, scalable, and sustainable SAP solutions.. From the early stages of my career, served as a strategic bridge between business and IT by facilitating business blueprint definition, identifying process improvement opportunities, and translating business requirements into sustainable SAP solutions.. Developed strong stakeholder management capabilities by supporting governance frameworks, service delivery models, and cross-regional collaboration across global HR transformation initiatives.