Angelo - Marketing Manager with 5+ years in digital advertising

Developed, implemented, and optimized digital marketing strategies across multiple channels.

Led a team of marketing professionals to deliver project objectives and foster professional development.

Designed and managed marketing campaigns from inception to execution and analysis.

Utilized analytics tools to monitor campaign performance and derive actionable insights.

Managed complex customer accounts, ensuring satisfaction and long-term engagement., Conducted usage analysis and identified upsell and cross-sell opportunities., Resolved moderate to high-level client issues and objections with professionalism., Maintained and updated systems such as ServiceNow and Salesforce., Delivered insights through trend analysis and customer feedback reporting., Collaborated with cross-functional teams to enhance the overall client experience.

Acted as SME for Surface devices, offering technical guidance and resolving escalated support cases., Mentored support engineers on troubleshooting and service excellence., Developed and documented technical solutions to improve team efficiency., Delivered proactive support and follow-ups to ensure customer satisfaction., Provided feedback to product teams for Surface device improvements., Offered advanced support for Microsoft Intune (MDM, MAM, security policies)., Diagnosed mobile device and app management issues., Collaborated with internal teams to resolve complex incidents., Documented best practices to enhance team performance., Supported Premier clients in service and device recovery.