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Customer Support & Operations Specialist with 5+ years of cross-industry experience
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Competencies
Handled customer inquiries and issues across logistics, retail, and healthcare sectors, ensuring effective communication.
Digitized records, maintained accurate client and shipment data, and supported data integrity efforts.
Monitored AI process performance, evaluated data quality, and supported inventory systems at Amazon.
Provided comprehensive administrative assistance including reporting, client communication, and record keeping.
Demonstrated strong team collaboration, proactive communication, and adaptability in various roles.
Education
Languages
Summary
A versatile support and operations professional experienced in customer service, data management, and AI system monitoring across logistics, retail, and healthcare industries.
Key Achievements
- Addressed customer inquiries at DHL, maintaining high customer satisfaction levels.
- Monitored and improved AI process performance at Amazon, enhancing accuracy and efficiency.
- Supported sales and marketing teams at DSPRO by preparing proposals, reports, and maintaining client records.
Experience
Customer Support (Contractor)
Address customer inquiries regarding shipment details, delivery times, tracking information and real-time updates on the status and location of shipments., Report discrepancies in shipment tracking or delivery records., Document and update customer interactions and shipment status in the system for future reference.
Global Operations Artificial Intelligence
Monitored and evaluated AI process performance, making continuous improvements to enhance accuracy and efficiency., Verified the quality and integrity of data to enhance the performance of AI systems., Support AI with inventory record.
Administrative Assistant (Contract for professional services)
Served as a primary point of contact for clients, responded to inquiries, provided information about prices and services as well as addressing concerns promptly., Improved efficiency in account management recommending changes to procedures and providing feedback for improvement., Supported sales and marketing teams by preparing sales presentations, SOW (Statement of Work) proposals, quotes and reports for client meetings., Maintained accurate and up-to-date client account records such as updated contact information, tracking communications, and documenting interactions.
Digitizer (Under subcontract)
Captured data from various sources such as paper documents and older digital formats. This ensured all relevant patient information got centralized and accessible through electronic health records., Scanned and converted physical medical records, including patient charts, lab reports and other clinical documents into digital documentation., Reduced times and efforts required to manage paperwork making a more efficient process for staff and reducing timelines for work procedures.
Administrative Assistant (Internship)
Verified insurance information, analyzed budget and reviewed invoices for patients and third-party payers., Compiled data, organized financial information and generated reports on revenue, expenses and budget variances., Ensured timely and accurated distribution of internal documents to appropriate departments, documentation files and dispatched., Handled incoming calls, screening and directing calls to appropriate personnel, and provided information or assistance as needed.