This is my profileContact via CazVidAngela
Bilingual Customer Service Agent with 3 years in the Service Industry
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Customer Service ExcellenceAdvanced
Demonstrated ability to enhance customer satisfaction through effective communication and problem resolution.
CommunicationAdvanced
Skilled in conveying information clearly and effectively to diverse audiences.
Problem SolvingAdvanced
Proficient in identifying issues quickly and implementing effective solutions.
MultitaskingIntermediate
Capable of handling multiple tasks efficiently while maintaining high quality of service.
Teamwork & CollaborationAdvanced
Experienced in working collaboratively within diverse teams to achieve common goals.
Education
Colegio del Sagrado Corazon de Jesus Bethlemitas
Completed 2020
Bachelor’s Degree
Universidad de la Sabana
2021
Languages
SpanishNative
EnglishBilingual
Summary
Dynamic Bilingual Customer Service Agent with over 3 years of experience in fast-paced environments. Proven track record of enhancing customer satisfaction.
Key Achievements
- Successfully managed customer inquiries, achieving a 95% satisfaction rate during tenure at Sutherland.
- Improved response time by 20% through effective multitasking and team collaboration at InTouch CX.
- Received 'Employee of the Month' recognition at Airbnb for outstanding problem-solving abilities.
Experience
Sales Assistant (FILBO)
MANGO CHELADO
2022 - 2022
Sales Assistant
MAMPA ACCESORIOS
2022 - 2022
Bilingual Agent – Customer Service (Spark Delivery)
INTOUCH CX
2022 - 2023
Bilingual Agent – Customer Service (Airbnb)
SUTHERLAND
2023 - 2024
Bilingual Agent – Customer Service (Stub Hub)
INTOUCH CX
2024 - 2025
Host / Greeter – Osteria Sierra Café
HYATT REGENCY LAKE TAHOE
2025 - 2025
Skills
Customer Service ExcellenceCommunicationProblem SolvingMultitaskingTeamwork & Collaboration
Published on CazVid - May 20, 2026