Dedicated professional with over 5 years in customer support, social media monitoring, and brand protection. Skilled in handling complex issues, ensuring compliance, and providing excellent service across banking, telecommunications, and digital platforms.
Provided technical support, fraud resolution, and product education in banking and telecommunications sectors.
Conducted real-time social media activity analysis, flagging high-risk content and ensuring brand reputation.
Utilized assertive and responsive communication to manage customer inquiries and escalate issues effectively.
Proficient in Office Suite, Google Workspace, collaboration and monitoring tools for effective task execution.
TELEPERFORMANCE (CAPITAL ONE)
Experience in customer support for a U.S. bank, specifically in credit card department, Handle cases such as fraudulent transactions and identity-related issues, Training as a sales representative to inform customers about new banking products and financial services.
SERVINFORM SPAIN (PEPEPHONE)
BPO agent for a telecommunications company, handling tickets, chats, emails, and inbound calls., Responsible for resolving technical issues, troubleshooting service disruptions, and providing accurate support to ensure a reliable customer experience.
CRISP THINKING LTDA.
Performed remote analysis and monitoring of social media activity that could impact the reputation of major global brands., Responsible for constantly reporting sensitive information leaks and escalating high-risk content to ensure compliance and brand protection.
BACHELOR DEGREE
SOFTWARE PROGRAMMING TECHNICIAN (INTERMEDIATE VOCATIONAL TRAINING PROGRAM)
DIGITAL MARKETING PROGRAM
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Resolved technical and service issues by analyzing situations and identifying effective solutions.
