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Property & Operations Manager with 10+ years of client relations and team leadership
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Competencies
Oversaw tenant communications, rent collection, lease administration, and compliance with housing standards.
Handled escalations, resolved disputes, and maintained strong relationships with residents, clients, and vendors.
Managed workflows, onboarded staff, and supported performance in fast-paced, remote environments.
Provided professional translation, interpretation, and high-level communication in English and Spanish.
Handled documentation, reporting, scheduling, and regulatory coordination across various roles.
Education
Languages
Summary
Dedicated professional with extensive experience in property management, client relations, and team coordination. Proven ability to handle escalations, optimize workflows, and support organizational goals in fast-paced environments. Fluent in English and Spanish, with a strong focus on compliance...
Key Achievements
- Managed a large residential property portfolio, handling tenant relations, lease administration, and compliance.
- Supported onboarding and training of new hires, contributing to team development and improved service delivery.
- Provided administrative support across multiple roles, including case screening, client intake, and operations management.
Experience
Property Management Assistant
Managed a large residential portfolio, overseeing tenant communications, rent monitoring, collections support, lease administration, and compliance with Fair Housing standards., Served as a primary escalation point for tenant and vendor issues, resolved disputes, and handled lease changes and HOA...
Intakes / Case Filtering
Handled intake and initial screening of workers’ compensation and personal injury cases., Served as a first point of contact for clients, providing case orientation, gathering relevant information, and determining eligibility., Prepared and relayed detailed case summaries to attorneys to support...
Executive Operations Associate
Provided administrative and operational support, assisting with office operations, customer service, and staff coordination., Managed service scheduling, client communications, and advertising efforts, while supporting day-to-day workforce management., Developed sales experience through direct...
English teacher/ English department coordinator
Oversaw syllabus creation and curriculum development, class scheduling, testing and assessments, and day-to-day staff coordination., Managed and supported teaching staff while also instructing English classes.