Angel - Project Manager with 10+ years in Construction, Customer Service & Logistics

Medellín, Antioquia, Colombiaen

Led remodeling and construction projects at Smart Construction, managing multiple stakeholder needs.

Supervised customer service operations and developed new strategies at Direct Metal Buildings.

Published on CazVidVideo interview available

Summary

Dynamic professional with extensive experience in managing construction, logistics, and customer service operations. Skilled in coordinating projects, supervising teams, and enhancing client satisfaction across diverse sectors.

Video Resume

Key Achievements

Coordinated nationwide drilling logistics, overseeing personnel and supply distribution efficiently.

Skills

Project ManagementExpert

Directed remodeling, construction, and logistics projects, ensuring timely delivery and client satisfaction.

Customer ServiceAdvanced

Managed customer support departments, supervising service quality and devising strategies for improved client care.

Logistics CoordinationAdvanced

Coordinated personnel, supplies, and project schedules for drilling projects nationwide and hardware/software installations.

Team SupervisionAdvanced

Supervised customer service teams and managed communication between clients, staff, and vendors.

Languages

English

Experience

Project management

Smart Construction and Management INC

Dec. 2021 - Current

Logistics and Administrative., Follow up all ongoing projects of the Company., Customer service calls to check on satisfaction and progress of the projects., Project manager remodeling and construction projects.

Dispatcher-Project management

POS Solutions

2021

Dispatch Software and Hardware installs for Restaurants in New York –New Jersey Area., Follow up all ongoing projects of the Company., Customer service calls to check on satisfaction and progress of the projects., Coordinate installs and repairs dates with customer and employees.

Customer service manager

Direct Metal Buildings.

2019 - 2020

Coordinate the customer service department at Direct Metal Buildings., Supervise the correct customer approach and service., Develop new strategies to apply the correct customer care and problem solving.

Logistics Coordinator

Kluane Drilling

2014 - 2016

Logistic coordinator for Drilling projects all over the country, Coordinate personnel movements and trips, in charge of supplies and distribution of all the project needs.