Detail-oriented data analyst with over 5 years of experience in financial services, skilled in data extraction, analysis, visualization, and reporting to inform business strategies.
Applied statistical methods and tools to analyze financial data, generating insights to support strategic decisions.
Designed and optimized queries to extract and manipulate data from large databases for reporting purposes.
Created interactive dashboards using Tableau and Power BI to visualize key performance metrics.
Built models to forecast revenue trends and evaluate financial scenarios.
Current Employer
Patient communication via phone, email, and messaging platforms, Appointment scheduling and follow-ups, CRM documentation and coordination with internal teams
Hyundai Capital America Intouch 24/7
Managed 50–60 inbound calls daily
Walmart Account iTEL
Handled 55–60 calls daily
Vivint KM2 Solutions
Customer service, retention, and sales support, De-escalation and cross-team collaboration
Bachelor’s Degree
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Developed clear and impactful visualizations to communicate findings to non-technical stakeholders.