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Angel
Customer Service & Sales Professional with 4+ years in Client Interaction
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Competencies
Handled customer escalations efficiently at Voiceteam, resolving issues and maintaining client satisfaction.
Engaged with clients to answer queries, guide onboarding, and support their needs in sales roles.
Supported clients through the order placement process, ensuring clarity and accuracy.
Proficient in Windows, CRM systems, Blender, and general technical tools for customer support.
Effectively communicated with clients and team members, ensuring clear information exchange.
Education
Languages
Summary
Dedicated sales and customer service professional experienced in client interaction, escalation management, and technical support. Proven ability to handle complex customer issues and facilitate smooth onboarding processes.
Key Achievements
- Managed customer escalations for a team of 12 agents at Voiceteam, ensuring swift resolution of issues.
- Facilitated client onboarding, order placements, and support, enhancing client experience at Data Vimenca.
- Developed broad technical skills, including CRM management, product knowledge, and customer assistance across roles.
Experience
Sales / Escalations Management
Assisted clients with general insights., Helped with order placement and akin processes., Handled the customer escalated concerns for a team of 12 agents.
Sales
Interacted with existing and potential clients., Guided clients through the onboarding process and answered concerns.