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Customer Retention Specialist with 5 years in client engagement and support
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Competencies
Designed and executed strategies to retain customers and reduce churn at IBEX.
Managed patient information, appointment setting, and workflow efficiency at TeamPower.
Provided account management, refunds, and loyalty support to enhance customer experience.
Ensured accurate data collection and record handling across roles.
Worked effectively with marketing, sales, and medical teams to meet organizational goals.
Education
Languages
Summary
Experienced in developing retention strategies, managing patient onboarding, and delivering customer service across healthcare and client support sectors.
Key Achievements
- Developed and implemented customer retention strategies at IBEX
- Collaborated across departments to create targeted retention campaigns
- Handled medical scheduling and onboarding, ensuring seamless patient experiences
Experience
Customer Retention Specialist
Developed and implemented strategies to improve customer retention and reduce customer churn., Analyzed customer feedback and behavior to identify areas for improvement., Collaborated with marketing and sales teams to create customized retention campaigns.
Medical appointment setter
Worked as an Intake Specialist, collecting and verifying patient information to create new accounts and onboard new patients into the system., Ensured accurate data entry, coordinated with medical teams, and facilitated a seamless registration process., Handled medical scheduling, assisting doctors and nurses with patient appointments, managing medical records, and optimizing workflow efficiency.
Customer Service
Assisted customers with account management, processed refunds to various accounts, and provided retention support to enhance customer loyalty., Worked in back-office operations, resolving complex cases and ensuring smooth transaction processing., Handled financial inquiries, improving customer satisfaction, and streamlining account-related processes.